Payment Policy

Payments are accepted as cash, cheque, or email money transfer. A $30 NSF fee will be applied for all returned cheques.

 

Cancellation Policy

24 hours notice is required for canceling any appointment. Less than 24 hours notice will be considered a missed appointment. A $50 fee will be charged for all missed appointments. Cancellations must be made via Telephone

 

Late Policy

Clients are responsible for the time they reserve for their appointment. If you are late for your appointment, the treatment will still end at the designated time with no change in fee.

 

New Patients

If it is your first appointment, you will be requested to arrive 10 minutes early to fill out a confidential history form pertaining to your health. Alternatively, you may download and complete the form (link here) and either return it via email or bring the completed form to your appointment. Your appointment will begin with a review of this form prior to your assessment and treatment.

 

Informed Consent

Each treatment includes a brief assessment of your case prior to the actual treatment. Your consent regarding what needs to be treated will be required prior to commencing the actual treatment. Your privacy will always be respected and you may withdraw consent or request to change your treatment at any time.

 

Privacy Policy

As a Health Information Custodian (HIC) under Ontario's Personal Health Information Privacy Act (2004), the staff members in this organization are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information.

 

It is not our practice to buy, sell or trade private information.

 

Our responsibilities include:

• Collect only the information that may be necessary for your care

• Keep accurate and up-to-date records

• Safeguard the medical records in our possession

• Only when it is deemed necessary for your treatment , and with further written permission, will we contact other health care providers outside the clinic

• Information may be shared with another health care provider (including any member of a regulated health profession under the Regulated Health Practioners Act) and organizations on a "need to know" basis only where required for your care (emergencies, serious safety issues, other RMTs in the clinic)

• Disclose information to third parties only with your express consent, or when necessary for legal reasons

• Retain and destroy records in accordance with the law

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Your request for care implies consent for our collection, use and disclosure of your personal health information for purposes related to your care. As noted above, other purposes require your express consent.

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Your rights include:

• Understand the purposes for the collection, use and disclosure of your personal health information

• Refuse or give consent to the collection, use, or disclosure of your personal health information, except where required by law

• Withdraw or change your consent

• Access to view your records

• Request amendments to your records

• Obtain copies of your records (please request the fees for this service).

• Complain to the Office of the Information and Privacy Commissioner (OIPC) about a custodian's refusal to give you access to all or part of a health record

• Make a complaint to the Information and Privacy Commissioner about any breach of your privacy​
   

If you have any concerns about the accuracy of your records, if you would like to discuss our privacy policy in more detail, or have specific questions or complaints about how your information is handled, please contact your Massage Therapist.

 

Professionalism

 

Our profession ascribes to a code of ethical behavior, which is available upon request. We follow all of the statements in this ethical code. We are governed by many acts and those acts are administered by the CMTO (College of Massage Therapists of Ontario). These acts are in place for your (the public’s) protection. RMT’s (Registered Massage Therapists) in Ontario must abide by the laws as set out by these acts:

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• Personal and professional boundaries are respected at all times.

• We perform services for which we are qualified (professionally, physically and emotionally) and able to do, and refer to appropriate specialists when work in not within our scope of practice or not in the clients best interest.

• We customize our treatment to meet the client’s needs.

• We keep accurate records and review charts before each session.

• We respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health and personal habits. 

• We reserve the right to refrain from working on a person who is under the influence of alcohol or drugs.

• Sexual harassment is not tolerated.

• If the practitioner’s safety feels compromised, the session is stopped immediately.